Refund & License Replacement Policy

At LORVEXE, customer satisfaction and peace of mind are our highest priorities. Because we deal exclusively in digital software products, our refund and replacement policies are tailored specifically for digital license keys.

🛡️ Our 100% Activation Guarantee

We guarantee that all software keys purchased from LORVEXE will successfully activate the specified software version. If your key fails to activate:

1. Contact us at support@lorvexe.com within 30 days of purchase.

2. Send a screenshot showing the error code/screen along with your order number.

3. Our technical team will verify the key. If confirmed defective, we will issue a 100% free replacement key or a full refund.

Eligibility for Refunds

Due to the nature of digital software licenses, once a key has been successfully activated or redeemed, it cannot be returned or revoked. Therefore, refunds are granted under the following conditions:

• Unused Keys: You may request a cancellation and refund within 14 days of purchase if the key has not been viewed or activated.

• Defective/Invalid Keys: If a key is verified as invalid or defective and our support team is unable to provide a working replacement within 48 hours.

Non-Refundable Scenarios

• Requests made after 30 days from the purchase date.

• Purchasing the wrong software version due to system incompatibility (e.g., buying Windows-only software for macOS). Please review system requirements prior to purchasing.

To initiate a return or replacement request, email us at support@lorvexe.com.